Spend Time Doing What You Love. Not Fixing Your Website.

If it's built on WordPress, then of course! However, it's vital that we take a detailed look at how your website has been built so we can effectively manage it moving forward. For websites not built by us, we require a web tune-up service where we determine if we can work with your site and if so, we optimize it. This costs a one-time payment of $499.

Our support desk is handled via email. This ensures all communications are documented and can be referenced at any time. Depending on your care plan, you may also receive phone support from your developer.

Once you're on a care plan, simply email your developer directly and they'll get to work.

Support hours must be used in the same billing month. To ensure we continue managing every client efficiently, we carve out time for your business every month.

We strive to go above and beyond for every client. Because of this, we only offer ad-hoc services under certain circumstances. A website care plan is the best way to get support from us.

Having issues with your site? If you have a website built by someone else, we'd be happy to provide a free consultation to determine how we can best assist your growth and expansion.

Of course! There are no long-term contracts or commitments. Simply inform us 30-days or more prior to your cancellation and we'll help you transition everything. We'll provide you with a full list of all software tools used to build and manage your site so you can take over the licensing agreements.

Yes! Our plans include hosting that's optimized for WordPress. This relieves many headaches and issues.

Cheap hosting can lead to website downtime, poor security, slow speeds, and subpar customer service. We aim to offer a great service and that starts with the right hosting solution.

Consider how long it may take an employee to learn how to create webpages, continually update software, constantly check speed and security, etc. Do they know how to address a plugin conflict? What about check for and remove malware? What if a form stops working and you need it fixed ASAP? How much will that cost your business in lost sales? What more important task could they, or you, be doing instead?

Sure! If you'd rather maintain the site on your own, we won't stop you 🙂

We have many clients utilizing our care plans and handling the simple edits themselves while leaving the complex stuff to us.

We can even make training videos for your team so they always know how to handle the tasks they need to perform.

This is a common fear for clients, however, you don't need to worry about this with our care plans. You may cause a formatting issue, but that's usually something we can quickly fix. We'd even be happy to offer some guidance on what to do next time. These quick fixes are included in plans with monthly support time. If it’s not a quick fix, we'll just use a backup to restore a saved version and get your site up and running quickly.

If something goes wrong with your site, we can restore a backup from a recent restore point to quickly fix any issues and bring your site back online asap.

We back up your site to 3 separate locations to prevent potential data loss from catastrophic events.

Here's a breakdown of how often we backup sites on our different plans:

Standard Care Plan

We keep a daily backup for the last 7 days.
We keep a weekly backup for the last 30 days.

Essentials Care Plan

We keep a daily backup for the last 7 days.
We keep a weekly backup for the last 2 months.

Elite Care Plan

We keep an hourly backup for the last 7 days.
We keep a weekly backup for the last 30 days.
We keep a monthly backup for the last 2 months.

Any backups older than the times mentioned above are automatically purged.

For smaller tasks and requests, we offer support blocks for simple pricing and quick fulfillment. There are two types of support blocks:

1. Small Support Block - A task such as content updates or simple edits that take us 30 minutes or less to fulfill.
2. Large Support Block - A task that takes us an hour or less to fulfill. This could be content updates or simple edits that don't fit within a Small Support Block but don't require a quote to fulfill either.

Some of our Care Plans include Small Support Block(s) so you get free support included each month.

If your plan doesn't include a Small Support Block (or you've used up your block) then any further support requests will be billed by the hour. This Additional Support can be purchased in one-hour blocks, also called a Large Support Block. Fulfillment time is rounded up to the hour.

For example, if your request takes us 2 hours and 50 minutes to fulfill and you don't have any Small Support Blocks, then you will be billed for 3 Large Support Blocks. Alternatively, if your request takes us 3 hours and 15 minutes to fulfill and you don't have any Small Support Blocks, then you will be billed for 4 Large Support Blocks.

The pricing of a Large Support Block is in accordance with the Additional Support pricing of your care plan.

Complex tasks or larger projects, such as adding a new landing page will require a quote or hourly pricing (Large Support Blocks) to fulfill.

The Elite Care Plan includes unlimited Small Support Blocks. This includes content changes and simple updates that take us 30 minutes or less to fulfill.

You can submit as many requests as you want, but a fair usage policy does apply. Small Support Blocks can't be combined to fulfill larger projects. New landing pages and other complex tasks aren't included and will require Large Support Blocks or a quote.

Our care plan clients enjoy a huge benefit in that they do not need to pay for, or renew, most or all of the software licenses used to build their site. These tools can cost hundreds, sometimes thousands, of dollars per month. Our bulk licensing agreements with software companies mean we can pass on huge savings to you 🙂

While your site is on a care plan, we include several premium licenses for software that improves your business online. This may include software that speeds up your website, secures your data, adds functionality, etc.

If you require more time than allotted in your monthly limit, then we'll send you an estimate for the updates. Upon approval, we'll get to work on your request using the hourly additional support pricing indicated in your plan.

Nope! You can stay for as long as you like and cancel any month. All we ask is that you try us out for a couple of months so you can see the benefit of our services. However, there is no commitment.

Glad you asked 🙂 You can get started right away by scrolling down and getting in touch. You may also contact your developer directly to add a plan.

Feel free to check out our process page to see how we operate. If you have any questions then you can always contact us and our friendly team will be happy to assist you.